STUDY AND CAREER DEVELOPMENT                                                                                                               

Leadership, teamwork and team building is needed to a greater or lesser degree in every aspect of life and work, and this Program and equips those working in, or aiming for a career in supervision and management with the knowledge to understand and develop these important aspects of organisational life – and to succeed, and develop in their careers, be noticed and admired by colleagues and employers, to gain promotion and respect.


  • Leadership and team building – their importance and roles.
  • Leadership, work, organisations and human characteristics.
  • Customer service, SMART and C-SMART criteria.
  • Motivating people; the social context and psychology.
  • Describing and examining various motivational theories, the need for achievement.
  • Team and group definitions; values and team behaviour, peoples’ perceptions of teams.
  • Team types and team membership.
  • Synergy, groupthink, group dynamics and norms, peer and hierarchical groups; inertia and friction.
  • Team formation and development; team features, communication and life cycle; team loyalty.
  • Team roles and functions; role theory, team wheels, Belbin’s model.
  • Testing for teams and selecting team members, the need for balance, recruitment.
  • The role of the leader; leadership traits and styles.
  • Leadership theories, the leadership spectrum and matrix, becoming a leader.
  • Power, influence and relationships in organisations; the use and sources of power.
  • Authority, responsibility and accountability.
  • Delegation and empowerment in the workplace.
  • Dealing with conflict; negotiation, learning, adaptation, and behaviour change.
  • Team leadership and culture; cultural development and change, cultural types, culture clashes.
  • Twenty-first century teams and leaders, ICT and technological synergy, virtual teams, boundaries.
  • Theorists: Adair, Belbin, Warren, Blanchard, Covey, Handy, Lewin, Lewis, Morris, Peters, Robbins.

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