COMMUNICATION IN BUSINESS & MANAGEMENT

STUDY AND CAREER DEVELOPMENT                                                                                                                

Good communications is essential in every type of job – administrative, managerial, personnel, HR and any other – and so this Program is important to anybody who works with others or needs to communicate with others – internal or external to the organisation.  The Program therefore can lead to a wide and enjoyable range of possible careers and positions.

SUMMARY OF MAJOR TOPICS COVERED INCLUDE:

• Lines of communication and communications channels: oral, written, visual, electronic, others.
• Removing barriers and ensuring two-way communications flows, the importance of feedback.
• The danger of the grapevine; creating trust, fostering teamwork.
• Telecommunications, computer-mediated and digital communication, viruses and other danger.
• Email management, broadband, local area networks (LANs), remote access.
• Technological developments, websites.
• Forms and business documents, manual and computerized, their design, features and purposes.
• Business letters and their purposes; improving communication content, composition and style.
• English language, good English for communication, lay out, composition, grammar, language, style.
• Care to take over wording, confusions which can occur.
• The use of abbreviations and possible problems.
• Communications concerning employment; regarding job vacancies, applications, employee specifications, advertisements.
• Communications concerning promotion, employee specifications, staff matters and relationships.
• The use and impact of charts and graphs.
• Communications relating to sales; letters, literature: catalogues, pamphlets, follow-ups, circulars, announcements.
• Communications relating to advertisements; gaining attention.
• Enquiries, quotations, estimates, orders, payments.
• The design of forms.
• Financial business documents: invoices, credit notes, features and accuracy.
• Financial documents produced manually and by computer.
• Financial terms and expressions.
• Communications between employees, induction, counselling, others.
• Meetings: formal and informal, preparing notices, agendas, minutes; employment interviews.
• Letters of complaint, from customers or clients, and to suppliers, warnings; psychology.
• Dictating, drafting, checking, preparing, packing and despatching letters; standard communications.
• Records and their importance, data management, references.
• Centralized and decentralized filing, filing equipment, filing schemes.
• Computer systems, information, data processing and security, copies and back-ups.
• Word processing, desk top processing.