ADMINISTRATIVE, PERSONAL ASSISTANT & SECRETARIAL DUTIES

STUDY AND CAREER DEVELOPMENT                                                                             

This Program provides the foundation for a solid, reliable career, as well as being the springboard to many HR, supervisory, managerial, event management and administrative positions – the variety of organisations needing efficient and competent personnel to fill all of these types of post is huge.

SUMMARY OF MAJOR TOPICS

  • The types and roles of the PA/Secretary; personal attributes and skills, work relationships, adapting to change.
  • The office environment: layout, design, environmental factors, furniture and furnishings, equipment and machinery, their functions; health and safety concerns.
  • The world of commerce; public, private, types of enterprises.
  • Business letters and their preparation; desktop publishing.
  • Communications including memos, emails, forms, reports and other business documents.
  • Filing systems, data and information.
  • The uses and control of office machines
  • Computer systems: data, databases, hardware, software, data security.
  • Incoming mail: sorting, opening, distributing; dictation, checking typed and word processed work.
  • Outgoing mail, despatching mail, options, postage, posting options and machinery.
  • Reception work, visitors, appointments, deliveries, arranging meetings, representing the organisation.
  • Meetings: arrangements, notices, agendas, taking minutes, preparing minutes.
  • Making travel arrangements; the appointments diary.
  • Conferences, managing events, logistics, travel.
  • Effective communication: oral, visual, written, electronic.
  • Principles of bookkeeping, the ledger, sales documents, petty cash, banking, invoices and receipts, checking and passing bills for payment, issuing cheques, records.
  • Wages and remuneration.
  • Advertising for and recruiting office personnel: job analysis, job descriptions, interviewing, selection tests, induction, training, supervising, controlling, counselling.
  • The functions and principles of management; technical and managerial aspects.
  • Setting good examples, attitudes. Preparing for promotion.

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